What's Next for Telco CX?

What’s Next for Telco CX?

This on-demand webinar, hosted jointly by Nuance Communications and The Fast Mode, features the following topics:

  • Key findings from Nuance Communications’ latest report ‘How Operators are Putting CX First with Biometrics and Artificial Intelligence’ including:

    • Why, despite more than 88% of operators having a CX strategy in place, they continue to find huge gaps in customer care?

    • How biometrics and AI can deliver superior CX while reducing customer care costs.

  • Roundtable session with CX experts who will be addressing the following:

    • How telcos can improve their CX by looking to other industries.

    • In this fast-changing landscape, are omnichannel experiences still relevant?

    • How does employee engagement impact operator CX?

    • Hear how changing the customer experience can impact your organization financially.

    • Find out what often stands in the way of telco CX adoption.

Watch the on-demand video by filling in the form on the right.


Ariel Freidenberg
VP Business Development, Security & Biometrics, Nuance
A senior sales and business development executive in the fraud prevention and security business, with vast experience in selling into global markets and diverse verticals, Ariel Freidenberg holds a BA in Law and Economics and an MBA in Business Administration. Prior to joining an early stage voice biometrics start-up company, Ariel was an attorney in one of the leading law offices in Israel, following an internship at the Supreme Court of Israel. Ariel is working closely with very large enterprises in the Telco space, Financial Services, Healthcare Plans, on implementing more efficient, secure, customer centric and innovative experiences for their customers and their employees.

Diane Magers, CCXP (Certified Customer Experience Professional), MS, MBA
Founder and CEO, Experience Catalysts
Passionate experience transformation executive and change agent. Sherpa for new and developing experience-obsessed organizations. Thought leader and innovator for engaging associates, customers, and partners. Believes sustainable change requires embedding customer and experience capabilities into all parts of an organization.
Skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management, and value mapping to drive sustainable shifts in how organizations work to achieve results. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco, and Sodexho.

Tara Neal
Executive Editor and Telecom Strategist, The Fast Mode
Tara Neal has more than 17 years of experience in research, analysis and strategy planning. Tara has worked on various strategy projects covering business strategies and performance management. She has written extensively on various topics relating to latest technologies, digital services innovations, Operator strategies, market trends and growth and development of various emerging sectors.

1h ago / Webinars / By Ray Sharma


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